Last updated: February 2026
Serbetli India ("we", "us", "our") operates the website serbetliindia.com. This page outlines our policies regarding data collection, use of information, limitations of liability, and your rights as a user.
This website is intended for adults of legal smoking age only (21 years or older in India). By accessing this site, you confirm that you meet the minimum age requirement in your jurisdiction. We sell tobacco products that may be harmful to health. Tobacco use carries significant health risks including but not limited to cancer, respiratory diseases, and cardiovascular diseases. By purchasing our products, you acknowledge these risks and accept full responsibility for your decision to use tobacco products. Serbetli India does not encourage non-smokers to start smoking and does not target minors in any form of advertising or promotion.
To the maximum extent permitted by applicable law, Serbetli India, its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from: • Your use or inability to use our products or services • Any health effects resulting from the use of tobacco products purchased through our platform • Any unauthorized access to or use of our servers and/or personal information stored therein • Any interruption or cessation of transmission to or from our website • Any errors, viruses, or bugs transmitted through our website
All products sold on this website are genuine Serbetli hookah tobacco manufactured in Turkey. Product images are for illustrative purposes and may differ slightly from actual products in terms of packaging design. Flavor descriptions are subjective and provided as general guidance. Individual taste experience may vary. We do not guarantee that any product will meet your specific expectations. Prices, availability, and product specifications are subject to change without prior notice.
We may collect the following information when you interact with our website: • Personal information you provide voluntarily (name, email, phone number, shipping address) when placing an order or contacting us • Automatically collected data including IP address, browser type, device information, and browsing patterns through cookies and similar technologies • Order and transaction history for delivery and customer service purposes
Your personal information is used to: • Process and fulfill your orders • Communicate with you about orders, products, and services • Improve our website and customer experience • Comply with legal and regulatory requirements • Prevent fraud and ensure security We do not sell, trade, or rent your personal information to third parties for marketing purposes.
We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials.
Our website may contain links to third-party services (payment gateways, courier tracking, social media). We are not responsible for the privacy practices or content of these external services. We encourage you to review their respective privacy policies.
Due to the nature of tobacco products and applicable regulations: • Opened tobacco products cannot be returned or refunded • Unopened products may be exchanged within 7 days of delivery if the packaging is intact • Damaged items must be reported within 24 hours of delivery with photographic evidence • Refunds, if applicable, will be processed within 7-10 business days Serbetli India reserves the right to refuse service to anyone for any reason at any time.
These terms and policies are governed by and construed in accordance with the laws of India. Any disputes arising from the use of this website or purchase of products shall be subject to the exclusive jurisdiction of courts in India. If any provision of this policy is found to be unenforceable, the remaining provisions shall continue in full force and effect.
We reserve the right to update or modify this Privacy Policy and Disclaimer at any time without prior notice. Changes will be effective immediately upon posting on this page. Your continued use of the website after any modifications constitutes acceptance of the updated terms. We recommend reviewing this page periodically for any changes.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: